Customer Service

Please contact Customer Services on: +44 (0)1493 653088 or email: sales@displaypro.co.uk

We are here to help Monday to Friday from 9am to 5.30pm. Excluding Weekends and bank holidays.


Contact email addresses by department:

design@displaypro.co.uk
printing@displaypro.co.uk
manufacturing@displaypro.co.uk


Fast FAQ

Shipping & Delivery

At Display Products we will endeavour to dispatch your parcel as soon as possible, although in busy periods or around Bank holidays there may be a slight delay. If you require a parcel for a particular event or show we recommend selecting our Fast or Timed Delivery options to ensure a faster dispatch and upgraded courier service.

Taking Receipt
If no one is available to accept your parcel at the time of delivery our couriers will leave a calling card and may attempt delivery to a neighbour. Your calling card will have instructions on how to collect your parcel or on how you can arrange redelivery.

Standard Delivery
99% of our Standard Delivery parcels arrive within 3-5 working days (Monday to Friday). In busy periods or due to unforeseen circumstances the delivery time can go outside of this aim, so please take this into consideration when selecting your delivery option.

Fast Delivery
Parcels on our Fast Delivery service are scheduled to be delivered within 1-2 working days (Monday to Friday).

Order Processing and Dispatch
We aim to process all orders on the day of checkout, where funds have been received prior to 1.30pm Monday to Thursday, and 12pm on Fridays. Dispatch aims are subject to stock availability and busy periods. If a next day or timed delivery is urgent we urge customers to contact our sales team prior to placing an order to ensure there are no foreseen delays in dispatch.

Please note that Next Day by Noon, 10.30am and 9am deliveries aim to be delivered on a next working day timed service, for example if ordering on a Friday your parcel will arrive on Monday. To order deliveries for Saturday please select the Saturday delivery option on checkout.

In the event that an order becomes delayed we aim to contact our customers where possible, therefore please leave a phone number on checkout.

Privacy & Security

How we use the personal information we collect
We need to collect personal or other information to:

  • Meet our responsibilities to you;
  • Follow your instructions;
  • Inform you of new services; and
  • Make sure our business suits your needs.

Our use of technology to follow your use on our website
We collect and examine information about visits to this website. We use this information to find out which areas of the website people visit most. This helps us to add more value to our services. This information is gathered in such a way that we do not get personal information about any individual or their online behaviour on other websites.

Cookies
We use cookie technology on some parts of our website. A cookie is small pieces of text that are saved on your Internet browser when you use our website. The cookie is sent back to our computer each time you visit our website. Cookies make it easier for us to give you a better experience online. You can stop your browser from accepting cookies, but if you do, some parts of our website or online services may not work.

For a full explanation on our use of cookies and how it effects you please click here

Marketing by post, email or text messages
If you give us permission, we may use your personal or other information to tell you about products, services and special offers from us or other companies that may interest you. We will do this by post, email or text message (SMS). If you later decide that you do not want us to do this, please contact us and we will stop doing so.

Third parties
We ask other organisations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services.

Our website may contain links to or from other websites. We try to link only to websites that also have high standards and respect for privacy but we are not responsible for their security and privacy practices or their content. We recommend that you always read the privacy and security statements on these websites.

When we may reveal personal information without consent
We will not reveal personal information to anyone outside Display Products Ltd without your permission, unless:

  • we must do so by law or in terms of a court order
  • it is in the public interest
  • we need to do so to protect our rights.

Storing personal information
We store personal information collected through our website in a safe place and only authorised employees or our service providers can get access to it.

Our security practices
We are committed to providing a safe online experience. All use of our website and transactions through it are protected by encryption to international standards. Encryption protects personal information you send when you fill in forms online. Our computers are protected by systems that guard against intruders. Only authorised employees or our service providers can gain access to information on these computers.

Personal use of emails and notice about checking on emails
Our communication and information systems are for business use. However, our employees may occasionally use our systems for personal use. Personal use includes sending or receiving personal emails within or outside of Display Products Ltd. We do not accept responsibility for the contents of personal emails sent by our employees using our systems. Please note that we may intercept, check on and delete any communications created, stored, sent, or received using our systems, according to any law that applies.

Right to change this privacy and security statement
We may always change this privacy and security statement. We will put all changes on our website. The latest version of our privacy and security statement will replace all earlier versions of it, unless it says differently.

Email us on marketing@displaypro.co.uk if you have any questions about this privacy and security statement.

Returns, Replacements & Cancelations

Display Products is commited to customer satiafaction and comply with the Direct Selling Regulations that govern the United Kingdom.

Cancellations
Purchased stock products can be cancelled within 7 days from receipt of delivery by informing us in writing of your intent to cancel within the 7 day period. Purchases of bespoke / custom manufactured products, services or printed media can not be cancelled or returned due to their nature, without our written concent.

Returns
Products from orders which are cancelled must be returned within 7 days from cancellation. Once the products have been returned to us a full refund will be issued.

Replacements
Replacement products or a refund will be issued in the event a customer receives incorrect products or if the products have been received damaged. In either situation we must be notified in writing within 7 days from receipt of your products. We may ask to receive a photograph of the damaged products or non conforming products to use for internal improvements, training or compensation claims before issuing replacements or a refund. Replacements for goods lost in transit will be re-sent or refunded should we be notified in writing within 14 days from the day we dispatched your parcel.

Ordering

Please place your order on our website using the secure cart and checkout options provided. Should you require information on our products or services prior to placing your order please email sales@displaypro.co.uk or phone our office on +44 (0)1493 653088.

30 day accounts are provided to Government bodies, Local Authorities and Public Services. Other 30 day accounts are available on application.

Payment, Pricing & Promotions

Goods are dispatched after payment has been made. We have multiple payment options on our website BASC, CHAPS, PayPal, Google Checkout, Master Card, Visa, Cheque and Postal Order. Alternatively you may call to make payment by phone. VAT is applied where applicable to products and services at checkout.

Viewing Orders & Updating Account Information

You have the option to create a customer account during the checkout process. Your login information will be emailed to you. After loging into our website you may change your address, delivery address, contactdetails and also view, print invoices and see order dispatch and tracking information.